Responsible Gaming
Gaming Should Be Entertainment
At Lily and Vine, we believe online pokies should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Gambling always carries risk, and the odds are designed in favour of the casino. Please gamble responsibly and within your means.
Age Verification
Online gambling in New Zealand is only for individuals aged 18 years and over. By accessing our website and playing at recommended casinos, you confirm that you are of legal gambling age in your jurisdiction. All online casinos operating with New Zealand players must verify your age and identity before allowing play.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:
- Spending more money or time gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about how much you gamble
- Neglecting family, work, or other responsibilities due to gambling
- Feeling anxious or irritable when unable to gamble
- Gambling with money needed for essentials (rent, food, bills)
- Borrowing money to gamble or pay gambling debts
- Experiencing relationship conflicts related to gambling
- Repeatedly trying unsuccessfully to cut down or stop gambling
- Using gambling to escape problems or negative emotions
Self-Help Tools
Most reputable online casinos offer responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you're willing to lose in a given period
- Reality Checks: Receive notifications at set intervals reminding you how long you've been playing and how much you've spent
- Session Time Limits: Set automatic logging-out after a certain period of play
- Self-Exclusion: Temporarily or permanently exclude yourself from an online casino for a period you choose
We encourage you to use these tools proactively as part of your responsible gaming strategy.
Support Organizations
If you're struggling with problem gambling, professional help is available. The following organizations provide confidential support and resources:
New Zealand
- Problem Gambling Foundation (Aotearoa New Zealand)
Free phone: 0800 664 262
Website: www.pgf.nz
Provides free counselling, support services, and resources for people affected by problem gambling. - Gamblers Anonymous New Zealand
Website: www.gamblersanonymous.org.nz
Peer support meetings and a 12-step recovery programme.
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
National counselling and referral service for problem gambling.
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free, confidential support for problem gamblers and their families. - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling.
Canada
- Responsible Gambling Council
Website: www.responsiblegambling.org
Evidence-based resources and support for problem gambling prevention and treatment.
United States
- National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-522-4700
Resources and referrals for problem gambling treatment and support.
Need Help? Reach Out Today
If you or someone you know is struggling with problem gambling, please reach out for help. There is no shame in seeking support—trained professionals are ready to assist you confidentially.
In New Zealand: Contact the Problem Gambling Foundation on 0800 664 262 or visit their website for online support.
Remember: gambling should be fun and within your means. If it's no longer enjoyable or is causing financial or personal distress, professional help is available and recovery is possible.